Copyright SMART Technologies. All Rights Reserved.Header

Nothing Happens After You Complete the Download Page Form

Issue

Nothing happens after you complete the form on the SMART software download page, and click Download. Instead, a message appears saying that the download “will start immediately”.

Cause

One or more programs on your computer have pop-up blockers.

Solution

Determine what program is blocking the pop-ups and disable the blocker until the download is complete. Pop-up blockers are commonly found in Internet browsers, browser toolbars and firewalls.

Internet Browsers

Internet Explorer Internet Browser

Windows XP Service Pack 2 (SP2) automatically enables a pop-up blocker. To disable this feature, select Tools > Turn Off Pop-up Blocker. If this option doesn’t appear in the Tools menu, you have an older version of Internet Explorer and the problem lies in another feature.

Opera Web Browser

Read about Opera’s pop-up blocker at www.opera.com.

Mozilla Web Browser

To disable the pop-up blocker, navigate to the SMART Web page and select Tools > Popup Manager > Allow popups from this site.

Firefox Web Browser

Select Tools > Options > Content, and then clear the Block pop-up windows check box. Alternately, add SMART’s website to the list of allowed sites to allow pop-ups from SMART while continuing to block other pop-ups. To add SMART’s website to the list of allowed sites, click the Exceptions button beside the Block pop-up windows check box, and then type www.smarttech.com.

Toolbars

Google Toolbar

The Google Toolbar features a pop‑up blocker. Press the CTRL key as you navigate pages to enable pop‑ups to appear on a one-time basis. Alternately, you can add SMART’s website to the Google list of allowed sites to allow pop-ups from SMART while continuing to block other pop-ups. To do this, go to www.smarttech.com and click the Pop-up Blocker button to add this site to the list of allowed sites.

Yahoo! Companion Toolbar

The Yahoo! Companion Toolbar features a pop-up blocker. Press the CTRL key as you navigate pages to enable pop-ups to appear on a one-time basis. Alternately, you can add SMART’s website to the Yahoo! list of allowed sites to allow pop-ups from SMART while continuing to block other pop-ups. Add this website to your allowed list by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From. Select www.smarttech.com from the Sources of Recently Blocked Pop-Ups list, and then click Allow.

Firewalls

Many firewalls include pop-up blockers. Check that your firewall’s pop-up blocker is disabled when you’re downloading SMART software. Remember to restore it when you’re finished.

Copyright SMART Technologies. All Rights Reserved.Footer