Troubleshooting Tips for the SMART Slate WS200 Wireless Slate
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SMART Hardware |
SMART Slate WS200 wireless slate |
Overview
This document covers the following troubleshooting topics:
Details
Use the information below to troubleshoot issues with your SMART Slate WS200 wireless slate.
Determining Whether Your Slate Is Connected to Your Computer
If your computer isn’t responding to your slate, check your computer’s Bluetooth settings or Bluetooth icon to determine whether your slate is connected to your computer.
To determine whether your slate is connected
Double-click the Bluetooth 
in your computer’s notification area (Windows computers) or Dock (Mac computers).
The Bluetooth Settings window appears.
If your slate is connected to your computer, you see this icon:
If your slate isn’t connected to your computer, you see this icon:
Note
If your slate is connected to your computer, SMART Slate appears in the list of devices in the SMART control panel.
You can also determine whether your slate is connected based on the color of the Bluetooth icon. The following table describes what the different colors of the Bluetooth icon mean.
Bluetooth | Icon | Description |
|---|
Green |
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Your computer detects the USB wireless adapter, and your slate is connected to your computer. |
White |
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Your computer detects the USB wireless adapter, but your slate isn’t connected to your computer. |
Red |
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Your computer doesn’t detect the USB wireless adapter, and your slate isn’t connected to your computer. |
Re-establishing the Wireless Connection
If you restart your computer or if it comes out of Sleep or Hibernation mode while your slate is wirelessly connected, your computer and slate lose their connection and the slate’s status LED is amber. For more information on the slate’s LEDs, see Understanding Your Slate’s LED States.
To re-establish the wireless connection
After your computer has started, press one of the customizable buttons on the slate.
The slate reconnects to the computer and the slate’s status LED glows green.
Important
Do not press the Connect button on the back of the slate or double-click the SMART Slate WS200 icon in the Bluetooth manager. This is unnecessary and will generate an error message.
Deleting a Wireless Connection and Creating a New One
If you’re unable to establish a wireless connection, delete the SMART Slate WS200 connection in the Bluetooth Settings window, and then create a new wireless connection.
To delete and create a wireless connection
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Double-click the Bluetooth icon in your computer’s notification area (Windows computers) or Dock (Mac computers).
The Bluetooth Settings window appears.
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Select the SMART Slate WS200 icon, and then press Delete.
The Bluetooth Settings dialog box appears.
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Press Yes.
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Turn on your slate and press the Connect button.
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Press New Connection in the Bluetooth Settings window.
The Add New Connection Wizard appears.
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Select the Express Mode check box, press Next, and then complete the steps in the wizard.
Note
If a dialog box appears asking you to enter a pass key, type 0000 in the pass key area, and then press Next.
When your slate is wirelessly connected to your computer, the status LED on the slate stops flashing and glows green.
Understanding Your Slate’s LED States
Your slate has a status LED and a power LED to help you understand its wireless connection and power states.
Status LED
The status LED on your slate shows its current wireless connection status. The following table explains the colors and behavior of the status LED.
Status LED State | Description |
|---|
Green |
Your slate is connected to your computer. |
Dark green |
The pen is touching the workspace. |
Flashing green |
Your slate is searching for your computer to create a wireless connection. |
Amber |
Your slate was connected to your computer, but the wireless connection was lost. |
Power LED
Your slate also features a power LED that shows its power state. The following table explains the colors and behavior of the power LED.
Power LED State | Description |
|---|
Green |
The battery is fully charged. OR The USB charging cable is connected to your computer and your computer is powering your slate. |
Amber and flashing amber |
The battery charge is low. Connect the USB charging cable to charge the battery. |
Red and flashing red |
The battery is completely drained. Connect the USB charging cable to charge the battery. |
Off |
The battery isn’t connected. Check the battery compartment and ensure the battery is properly installed. OR The battery insulation film is in the battery compartment. Remove the battery insulation film. |
Troubleshooting Pen Issues
If you encounter issues using the pen, refer to the following table.
| Symptom | Solution |
|---|
You’re unable to use the pen to select or write on the interactive pen display. OR When you write or draw with the pen, you see a pointer instead of digital ink. |
Soften the pen’s tip feel. In the SMART control panel, select , and then adjust the Tip Feel slider. |
| You’re unable to double-click. |
Adjust the double-click zone. In the SMART control panel, select , and then adjust the mouse setting. |
| You’re unable to use the rocker switch. |
Ensure that the lower and upper rocker switch buttons are set to the functions you want. In the SMART control panel, select , and then select the functions from the drop-down lists. If the issue persists, contact SMART Support.
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First Published |
April 14, 2010 |