Multitouch gestures behave unexpectedly on your SMART Board 6052i interactive display

SMART hardware	SMART Board 6052i interactive displays and SMART GoWire for business auto-launch cables
SMART software	SMART Meeting Pro Premium 2.2 and 2.3 software

Issue

Multitouch gestures behave unexpectedly when you use the installed version of SMART Meeting Pro Premium software or when you use a SMART GoWire for business auto-launch cable. For example:

The Eraser tool stops working when a second user draws or erases on the interactive display.
You're unable to drag objects when a second user draws or erases on the interactive display.

Cause

Multitouch gestures are enabled by default when SMART Product Drivers is installed on your interactive display. This can conflict with the multitouch gesture feature in SMART Meeting Pro Premium software.

You can use SMART Meeting Pro Premium 2.2 or 2.3 software with your SMART Board 6052i interactive display but multitouch gestures aren’t supported.

Solution

Disable multitouch gestures in the SMART control panel on your interactive display or on your SMART GoWire auto-launch cable to resolve the conflict.

Note

To use multitouch while using SMART Meeting Pro Premium software on your interactive display, you must remove your software, and install SMART Meeting Pro Premium 2.1 software. However, if you do this you will lose some features. Go to smarttech.com/software to install SMART Meeting Pro Premium 2.1 software.

To disable multitouch gestures in the SMART control panel

Press the SMART Meeting Pro icon in the notification area, and then select Control Panel.
Press SMART Hardware Settings.
Note
If your computer is connected to more than one SMART product, the control panel displays an image for each product. Press the image of the product you want to change settings for.
Select Mouse and Gesture Settings in the drop-down list.
Clear the Enable Multitouch Gestures check box.
Press OK.

First published

September 22, 2011